| FMRS | 49 / 100 · D | 66 / 100 · C |
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| Reliability | 8 / 20 | 8 / 20 |
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| Security and permissions | 7 / 20 | 15 / 20 |
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| Maintenance | 12 / 20 | 15 / 20 |
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| Documentation | 11 / 20 | 15 / 20 |
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| Setup experience | 11 / 20 | 13 / 20 |
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| Best for | - Developer-led teams
- AI-forward startups
- SMBs wanting AI agent integration without vendor lock-in
- Organizations needing self-hosted, data-sovereign CRM
| - Developers, content creators, and project teams using Atlassian Cloud
- Teams that want Atlassian access inside ChatGPT, Claude, Cursor, or VS Code
- Users who need natural-language search, write, and cross-product workflows
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| Not for | - Users who want a fully managed SaaS and do not want to run infrastructure
- Environments that cannot meet PHP 8.5+ and PostgreSQL 17+ requirements
- Users needing multi-language UI out of the box (the main repository ships English-only; a lang directory must be added)
| - Users without an Atlassian Cloud site or relevant product permissions
- Deployments requiring a self-hosted MCP server
- Users unwilling to grant an AI client access to Atlassian data or actions
- Jira Service Management or Bitbucket Cloud workflows requiring OAuth authentication
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| Required permissions | - Access to CRM data on the self-hosted server (companies, people, deals, tasks, notes, etc.)
- Write operations on CRM records through the MCP server
- Full CRUD and schema access through the REST API
- Team-scoped data and workspace access under multi-team isolation
| - Jira and Confluence provide read, write, and search permission groups
- Jira Service Management provides read and write access through API tokens only
- Bitbucket Cloud provides read and write access through scoped API tokens only
- Compass is available through OAuth 2.1 only
- The first OAuth installer for a site must have access to the Atlassian apps requested by the MCP scopes
- Organization administrators can manage domain controls, API-token authentication, app access, and audit logs
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| Risks and side effects | - The MCP server can write to CRM data, so misconfiguration may cause unintended record changes or deletions
- Exposed MCP endpoints (https://mcp.relaticle.com) require your own authentication and access controls
- Self-hosting means patching, backups, and infrastructure maintenance are the deployer's responsibility
- The AGPL-3.0 license imposes obligations for redistribution and network services
| - AI clients can perform Jira, Confluence, Jira Service Management, Bitbucket, and Compass actions on the user’s behalf
- Prompt injection, indirect prompt injection, and tool-poisoning attacks may cause data exfiltration or unintended changes
- Use least privilege, scoped tokens, and minimal project or workspace access
- Require human confirmation for high-impact or destructive actions and monitor audit logs
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| Supported clients | Claude Desktop | OpenAI ChatGPT, Claude, Cursor, GitHub Copilot, GitHub Copilot CLI, Google Gemini CLI, Amazon Quick Suite, Local MCP-compatible clients via mcp-remote |
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| Tools | 0 | 0 |
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