A mature community-built Help Scout integration: 55 read operations covering conversations, customers, organizations, reports, and Docs via a three-tool gateway design that avoids schema overload. Writes are off by default and tiered (customer-visible operations require two flags plus explicit confirmation), with redaction, rate-limit retry, and optional inbox scoping. Documentation is thorough and installs are available via npm, Docker, and MCPB, but it is a third-party implementation, not an official Help Scout product.
An MCP server for Help Scout that gives AI assistants direct access to inboxes, conversations, customers, organizations, threads, and the Docs knowledge base, with full read coverage (55 operations across the Mailbox and Docs APIs) plus opt-in writes (draft replies, internal notes, tags, status, assignment, snooze) that are off by default. It keeps the advertised tool surface compact via a three-tool gateway (search/describe/read) and supports message content redaction and scoped inbox access. Auth uses Help Scout OAuth2 Client Credentials; MIT licensed; installable via npm (npx), Docker, or a Claude Desktop extension (.mcpb).
{"mcpServers":{"helpscout":{"command":"npx","args":["[email protected]"],"env":{"HELPSCOUT_APP_ID":"your-app-id","HELPSCOUT_APP_SECRET":"your-app-secret","HELPSCOUT_DOCS_API_KEY":"optional-docs-api-key"}}}}