A mature community-built Help Scout integration: 55 read operations covering conversations, customers, organizations, reports, and Docs via a three-tool gateway design that avoids schema overload. Writes are off by default and tiered (customer-visible operations require two flags plus explicit confirmation), with redaction, rate-limit retry, and optional inbox scoping. Documentation is thorough and installs are available via npm, Docker, and MCPB, but it is a third-party implementation, not an official Help Scout product.
Strongest · Documentation 17/20 Weakest · Reliability 9/20
Static review · not runListed 2026-09-07
Read the FMRS scoring method →Runtime：Node.js · Docker
HELPSCOUT_APP_ID
Help Scout OAuth2 App ID (HELPSCOUT_CLIENT_ID also accepted), from Help Scout > My Apps > Create Private App. Required.
HELPSCOUT_APP_SECRET
Help Scout OAuth2 App Secret (HELPSCOUT_CLIENT_SECRET also accepted), obtained with the App ID. Required.
HELPSCOUT_DOCS_API_KEY
Optional Help Scout Docs API key, needed only for knowledge base (Docs) tools.
HELPSCOUT_DEFAULT_INBOX_ID
Optional; scopes searches to a specific inbox.
REDACT_MESSAGE_CONTENT
Optional; set to true to replace message bodies with placeholders.
HELPSCOUT_ENABLE_WRITES
Optional; set to true to advertise the write_help_scout tool with tier-1 conversation writes.
HELPSCOUT_ENABLE_CUSTOMER_VISIBLE_WRITES
Optional; requires HELPSCOUT_ENABLE_WRITES, enables sendReply and publishDraft which email the customer.
CACHE_TTL_SECONDS
Optional; API response cache duration, default 300.
LOG_LEVEL
Optional; logging verbosity (error/warn/info/debug), default info.
HELPSCOUT_BASE_URL
Optional; Help Scout API endpoint, default https://api.helpscout.net/v2/.
HELPSCOUT_DOCS_BASE_URL
Optional; Help Scout Docs API endpoint, default https://docsapi.helpscout.net/v1/.
{"mcpServers":{"helpscout":{"command":"npx","args":["[email protected]"],"env":{"HELPSCOUT_APP_ID":"your-app-id","HELPSCOUT_APP_SECRET":"your-app-secret","HELPSCOUT_DOCS_API_KEY":"optional-docs-api-key"}}}}
Shown for Claude Desktop. Other clients may use a different file or key (VS Code uses "servers") — the configurator below converts it.
{
"servers": {
"helpscout": {
"command": "npx",
"args": [
"[email protected]"
],
"env": {
"HELPSCOUT_APP_ID": "your-app-id",
"HELPSCOUT_APP_SECRET": "your-app-secret",
"HELPSCOUT_DOCS_API_KEY": "optional-docs-api-key"
}
}
}
}
Goes in your project's .vscode/mcp.json (VS Code uses a "servers" key).
claude mcp add helpscout -e HELPSCOUT_APP_ID=your-app-id -e HELPSCOUT_APP_SECRET=your-app-secret -e HELPSCOUT_DOCS_API_KEY=optional-docs-api-key -- npx [email protected]
Run it in a terminal; replace any <…> placeholders with your own values first.
Check that search_help_scout, describe_help_scout, and read_help_scout appear in the client's tool list; then run searchConversations via read_help_scout — returned conversations confirm the connection works.
Once connected, you can ask your AI assistant things like:
No matching tools
Listed from the project's documentation, not tested by this site.
An MCP server for Help Scout that gives AI assistants direct access to inboxes, conversations, customers, organizations, threads, and the Docs knowledge base, with full read coverage (55 operations across the Mailbox and Docs APIs) plus opt-in writes (draft replies, internal notes, tags, status, assignment, snooze) that are off by default. It keeps the advertised tool surface compact via a three-tool gateway (search/describe/read) and supports message content redaction and scoped inbox access. Auth uses Help Scout OAuth2 Client Credentials; MIT licensed; installable via npm (npx), Docker, or a Claude Desktop extension (.mcpb).
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Source revision 56c3434ef079 Data synced 2026-10-19 Read the FMRS scoring method