| FMRS | 67 / 100 · C | 75 / 100 · B |
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| Reliability | 9 / 20 | 12 / 20 |
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| Security and permissions | 15 / 20 | 16 / 20 |
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| Maintenance | 12 / 20 | 14 / 20 |
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| Documentation | 17 / 20 | 18 / 20 |
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| Setup experience | 14 / 20 | 15 / 20 |
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| Best for | - Support teams using Help Scout who want AI assistants (especially Claude) to query tickets, customers, and knowledge base quickly
- Engineers who want customer context without leaving their editor or chat window
- Security-conscious teams needing read-by-default, auditable opt-in writes
| - Individuals or teams who prioritise privacy and offline operation and do not want data leaving the machine
- Users who share memory across multiple MCP clients such as Claude Code, Claude Desktop, Hermes Agent, OpenClaw, Cursor, Codex and Gemini CLI
- Scenarios that need encrypted storage, a hash-chained audit log and verifiable vault migration
- Users who want low-latency recall, a bundled embedding model and no extra LLM calls inside the memory layer
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| Not for | - Teams not using Help Scout as their help desk
- Environments unwilling to grant AI access to support data
- Users expecting out-of-the-box email sending, deletes, or admin config writes (deliberately not exposed)
| - Users who need cloud multi-device sync or a hosted team memory service; moving between machines means locking the vault and copying the file
- Users who expect the server itself to run an LLM that extracts facts and decides what to remember; Compartment explicitly keeps no LLM inside and leaves that to the host model
- Users who cannot keep a passphrase safe or who need a recovery path if it is lost, since Compartment never generates a password, seed or recovery phrase
- Deployments that require network transports such as SSE or streamable-http; this server is stdio only and opens no ports
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| Required permissions | - Help Scout OAuth2 App ID and App Secret (required; authenticates as the creating user with their permissions)
- Optional: HELPSCOUT_DEFAULT_INBOX_ID to scope searches
- Optional: HELPSCOUT_DOCS_API_KEY for Docs knowledge base tools
- Optional: HELPSCOUT_ENABLE_WRITES and HELPSCOUT_ENABLE_CUSTOMER_VISIBLE_WRITES for write operations
| - Read and write the vault file under the user's home directory, by default ~/.compartment/memory.vault, and its sibling settings file
- Access the session directory holding the unlock credential (configurable with COMPARTMENT_SESSION_DIR), which also carries the shared embedding process's Unix socket
- Optionally use the macOS keychain (compartment unlock --keychain is an explicit opt-in, and it survives reboots)
- Write or merge an mcpServers entry into each MCP client's own configuration file, taking a byte-exact backup first
- Install a PostToolUse hook for Claude Code that captures memory files the agent writes
- Serve a read-only dashboard on 127.0.0.1 behind a one-time random URL token
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| Risks and side effects | - AI can access all support data (conversation content, customer and organization info); credential leakage risks data exposure
- Message content is included by default; REDACT_MESSAGE_CONTENT is not a compliance boundary and does not remove all customer identifiers
- When writes are enabled, the server can modify conversation status, tags, assignments, etc.; tier-2 operations (sendReply/publishDraft) email customers and require care despite confirmation mechanisms
- Help Scout OAuth2 has no separate scope selection; the app acts with the creator's permissions, so shared credentials widen impact
| - A leaked passphrase means the encrypted content can be decrypted; Compartment generates no recovery phrase and cannot recover a lost passphrase
- Enabling the memory_unlock tool places the passphrase in the model's context, which is why it is off by default
- If a 2FA keyfile is lost, for example a USB stick, the vault cannot be opened even with the passphrase
- `export --plaintext` writes the vault as unencrypted JSONL, so that file must be handled carefully
- Memory content can come from untrusted sources; recall wraps memories with a notice that they are stored data and content can be marked quarantined, but the host agent must still treat memory as data to limit prompt-injection risk
- The capture hook and client integration write into the user's own settings files, although the implementation backs up and merges rather than replacing
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| Supported clients | Claude Desktop, Claude Code, Cursor, VS Code, Windsurf, Continue, Goose, Claude Cowork, Codex, Gemini CLI, OpenCode | Claude Desktop, Claude Code, Hermes Agent, OpenClaw, Cursor, VS Code, Codex, Gemini CLI, Cline, Roo Code, Zed, OpenCode, LM Studio, AnythingLLM, BoltAI, Goose, Kiro |
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| Tools | 4 | 14 |
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