| FMRS | 39 / 100 · D | 66 / 100 · C |
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| Reliability | 8 / 20 | 8 / 20 |
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| Security and permissions | 4 / 20 | 15 / 20 |
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| Maintenance | 10 / 20 | 15 / 20 |
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| Documentation | 8 / 20 | 15 / 20 |
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| Setup experience | 9 / 20 | 13 / 20 |
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| Best for | - Teams using Quackback (self-hosted or cloud) who want AI agents to automate feedback management
- Developers integrating feedback data with other tools like Jira or Slack
- Customer support teams needing AI-assisted duplicate detection and theme summarization
| - Developers, content creators, and project teams using Atlassian Cloud
- Teams that want Atlassian access inside ChatGPT, Claude, Cursor, or VS Code
- Users who need natural-language search, write, and cross-product workflows
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| Not for | - Users without a deployed Quackback instance
- Scenarios requiring non-HTTP transport (e.g., stdio or SSE)
- Those seeking a full replacement rather than an integration with existing tools
| - Users without an Atlassian Cloud site or relevant product permissions
- Deployments requiring a self-hosted MCP server
- Users unwilling to grant an AI client access to Atlassian data or actions
- Jira Service Management or Bitbucket Cloud workflows requiring OAuth authentication
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| Required permissions | - Read feedback posts, changelog entries, and comments
- Create and edit feedback posts, changelogs, and comments
- Manage post status, tags, owner, roadmap assignment, and merging
- Add/remove comment reactions and votes
| - Jira and Confluence provide read, write, and search permission groups
- Jira Service Management provides read and write access through API tokens only
- Bitbucket Cloud provides read and write access through scoped API tokens only
- Compass is available through OAuth 2.1 only
- The first OAuth installer for a site must have access to the Atlassian apps requested by the MCP scopes
- Organization administrators can manage domain controls, API-token authentication, app access, and audit logs
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| Risks and side effects | - Sensitive customer feedback may be exposed if the instance uses weak authentication or is publicly accessible
- Modifying post statuses or content may affect workflows, so use caution
- Merging operations are irreversible (though unmerge_post exists, it may affect related data)
- Self-hosted instances require maintenance and updates, otherwise security vulnerabilities may arise
| - AI clients can perform Jira, Confluence, Jira Service Management, Bitbucket, and Compass actions on the user’s behalf
- Prompt injection, indirect prompt injection, and tool-poisoning attacks may cause data exfiltration or unintended changes
- Use least privilege, scoped tokens, and minimal project or workspace access
- Require human confirmation for high-impact or destructive actions and monitor audit logs
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| Supported clients | Claude Desktop | OpenAI ChatGPT, Claude, Cursor, GitHub Copilot, GitHub Copilot CLI, Google Gemini CLI, Amazon Quick Suite, Local MCP-compatible clients via mcp-remote |
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| Tools | 15 | 0 |
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